Privacy Policy — Vaidya Vaishali

For the purposes of this policy, "we", "us", and "our" refer to Vaidya Vaishali and Vaishali's Ayurveda Clinic, based in Nagercoil, Tamil Nadu, India. Vaidya Vaishali is the data controller for personal information collected through this website and through her consultation practice.

Contact for privacy-related questions: [email address to be inserted]

Information you provide directly:

• Name, email address, country, time zone, and any other information you submit through the inquiry form
• Information you provide in your wellness questionnaire — health history, current concerns, lifestyle details, medications
• Information shared during consultations and follow-up communications
• Payment information processed through our third-party payment provider (we do not store payment card details directly)

Information collected automatically when you visit this website:

• IP address, device type, browser type, operating system
• Pages visited, time spent on pages, referring source, search terms used to reach the site
• Cookies and similar tracking technologies

We use the information you provide to:

• Respond to your inquiries
• Conduct consultations and develop your personalised wellness protocol
• Send you written consultation notes and protocol documents
• Support continuity of care across follow-up consultations
• Process payments for consultations
• Communicate with you about your bookings and follow-ups
• Comply with legal obligations applicable to professional consultation practice

We do not:

• Sell your personal information to anyone
• Share your wellness information with third parties for marketing purposes
• Add you to marketing email lists without your explicit opt-in
• Use your information in ways unrelated to the purpose for which you provided it

Wellness information you share — including health history, current concerns, medications, and personal details shared in consultation — is treated with the highest level of confidentiality. This information is:

• Stored securely with appropriate technical safeguards
• Accessible only to Vaidya Vaishali for the purpose of providing your wellness consultation
• Not shared with third parties without your explicit consent, except where required by law
• Retained only as long as necessary for ongoing care and applicable record-keeping requirements

You have the right to request access to, correction of, or deletion of your wellness information at any time. See "Your Rights" below.

We use industry-standard technical and organisational measures, including:

• Encrypted communication through secure video platforms (Zoom, Google Meet, WhatsApp) for consultations
• Secure email systems for written communication and protocol delivery
• Restricted access to client records
• Regular review of security practices

No system is completely immune to security risks. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Video Consultation Platforms — Zoom, Google Meet, and WhatsApp. Your use of these platforms is governed by their respective privacy policies

• Payment Processors — secure third-party payment services. Your payment information is handled by the payment processor and not stored directly by us
• Website Hosting and Analytics — our website is hosted on Webflow and uses analytics services
• Email Communication — standard email providers used for client communication

We share with these services only what is necessary to deliver the service.

This website uses cookies and similar tracking technologies for:

• Basic site functionality
• Analytics to understand how visitors use the site
• Performance optimisation

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

Depending on your jurisdiction, you may have the following rights:

• Right to Access — request a copy of the personal information we hold about you
• Right to Correction — request correction of inaccurate or incomplete information
• Right to Deletion — request deletion of your personal information, subject to certain legal and professional record-keeping requirements
• Right to Withdraw Consent — withdraw consent at any time, where consent is the legal basis for processing
• Right to Data Portability — request your information in a portable format
• Right to Object — object to certain uses of your information
• Right to Lodge a Complaint — with the data protection authority in your jurisdiction

To exercise any of these rights, please contact us at [email address to be inserted].

This website and Vaidya Vaishali's consultation services are intended for adults. We do not knowingly collect information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

Because Vaidya Vaishali practises from India and serves clients globally, your information may be transferred to and stored in India. We take steps to ensure that such transfers comply with applicable data protection laws.

We may update this privacy policy from time to time. The "Last updated" date indicates when it was most recently revised. Material changes will be communicated to active clients directly.

For any questions about this privacy policy, or to exercise your rights, please contact us at hello@vaidyavaishali.com